FAQs

We undertake to deliver all orders received to  within 10 - 15 days, providing that the relevant items are in stock. Both a text and email will be sent to you with a link to a booking portal, this will allow the you to book the delivery on day of choice (excluding weekends) or cancel the order if no longer required. 

We aim to book all orders within 48 hours of receipt, both a text and email will be sent to you with a link to a booking portal, this will allow you to book the delivery on day of choice (excluding weekends) or cancel the order if no longer required.

Simply email us on [email protected] to cancel your order. As long as your order hasn't been dispatched there's no charge.

Ordered the wrong item? Or not happy with the product? Email us at [email protected] or call us on 01792 805 145 quoting your order number within 14 days from the day after delivery to return your order.

Once your return has been agreed you can then send the product back to us via a secure courier, this must be done within 14 days. You’ll need to arrange and pay for a courier and you should also make sure the product is insured with the courier and securely packaged for the journey.

Alternatively, we can arrange a courier to collect on your behalf, our collection fees are as follows:

• Smaller/lighter items (small furniture, dressing tables, 1-2 boxes) £49
• Larger/heavier Items (beds, mattresses, wardrobes 3+ boxes) £99

Once we've received the product back, we’ll check it over and then contact you with the next steps. 

Please note that if the item has been used we will only make a partial refund to cover the diminished value of the product.

For health & hygiene reasons we are not able to accept returns on the following items unless they are unopened and sealed in the original packaging (or if they are faulty) : Mattresses, Mattress Toppers or Protectors, Duvets & Pillows.